Shipping policy

At Voza, we know how exciting it is to wait for your new order to arrive. That is why we work hard to get every order processed, packed, and on its way as quickly as possible. Below you will find everything you need to know about how we ship, how long it takes, and what to do if anything comes up along the way.

Order Processing

Every order is processed and shipped within 24 to 72 hours of being placed. During peak seasons or holidays, processing may take slightly longer. Once your order leaves our warehouse, you will receive a confirmation email with your tracking number so you can follow it every step of the way.

Shipping

We are proud to offer free shipping on all orders within the United States, with most orders arriving within 5 to 14 business days. Occasionally, if an item is out of stock at our US warehouse, your order may ship from one of our international fulfillment partners, which can add a few days while it clears customs.

Need it sooner? A faster shipping option is available at checkout for orders that qualify.

Order Tracking

You can track your order anytime using the tracking number in your shipping confirmation email, or by visiting our Track Your Order page. You will also receive automated email updates as your package moves through key stages:

• Out for Delivery
• Delivered
• Exception
• Failed Attempt

If your tracking has not updated in more than 5 business days, please email tryvoza@outlook.com and we will look into it for you right away.

Duties and Customs

In most cases, customs or import fees will not apply because of the relatively low value of our shipments. In the rare event that a fee is charged by your local customs authority, Voza is unable to cover or refund it. We recommend checking the customs rules in your area before placing your order to ensure a smooth delivery.

Possible Delays

Sometimes things slow down outside of our control. Here are the most common reasons an order may take a little longer:

• Holidays: Major holiday seasons cause sudden spikes in order and delivery volume, which can slow carriers everywhere. Your order is still on its way, and we appreciate your patience.
• Customs clearance: Orders that ship from an international fulfillment partner sometimes pause briefly while clearing customs. Tracking updates resume as soon as your package is released.
• Weather conditions: Severe weather can delay carriers temporarily. Please keep an eye on your tracking and your package will be moving again soon.
• Failed delivery attempts, return to sender, or an incomplete address: Couriers typically make 2 or 3 delivery attempts. If you miss them, contact your local courier as soon as possible. They will usually redeliver the next business day or hold your package for pickup. If it comes back to our warehouse, email tryvoza@outlook.com and we will send it right back out to you.

Because these delays are outside of our control, delivery time estimates are not guaranteed. Rest assured your order is on the way, and our team is always here to help if you have any concerns.

Lost, Stolen, or Damaged Shipments

We do everything we can to make sure your order arrives safely. If something goes wrong, here is what to do:

• Lost in transit: If your tracking has not updated in more than 5 business days or shows your package as missing, email tryvoza@outlook.com with your order number and we will work with the carrier to investigate.
• Marked delivered but not received: First, check around your delivery area (porch, side door, mailbox, and with neighbors). Carriers sometimes mark packages as delivered up to 24 hours before they actually arrive. If it still has not shown up after 48 hours, email tryvoza@outlook.com and we will help you sort it out.
• Damaged on arrival: If your order arrives damaged or defective, email tryvoza@outlook.com within 30 days of delivery with your order number, a photo of the damage, and a brief description. We will send a free replacement or issue a full refund right away.
• Stolen after delivery: If your tracking confirms delivery to the correct address but the package is missing, please file a report with your local post office and police department. Voza cannot be held responsible for theft after a confirmed delivery. If you purchased shipping protection at checkout, please reach out and we will help you file a claim.

Change or Cancel Your Order

Need to change or cancel your order? You can cancel free of charge within 12 hours of placing your order, as long as it has not been packed or shipped yet. Just email tryvoza@outlook.com as soon as possible and we will take care of it.

After 12 hours, we will do our best to accommodate changes, but we cannot guarantee it. Once your order has shipped, we are unable to make changes or cancellations. In that case, the order can be handled through our Returns and Exchanges Policy.

Wrong Address Entered

Customers are responsible for entering the correct shipping address at checkout. If you notice an error, email us before your order ships and we will do our best to update it. Once an order has shipped, we cannot change the delivery address.

If your package is returned to us because of an incorrect address, we will happily reship it to the corrected address once. After a second failed delivery, additional shipping costs are the responsibility of the customer. Please Note: Delivery times are estimates only and are not guaranteed. Delivery times begin from the date of shipment, not the date the order is placed. Business days do not include weekends or holidays. If an item is sold out at one warehouse, we may ship from a different location to make sure you receive your order as quickly as possible.

Contact Us

If you have any questions about your shipment or need help with anything else, our team is here for you.

The Voza team is so excited to help you take one step closer to all-day comfort and confidence.